decisionhealth Newsletters, Answer Books - 2006 Issue 3 (March)
Program_Memos / 2001 / AB-01-87
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Article Overview
This article is a HCFA Program Memorandum aimed at intermediaries and carriers that addresses telephone disclosure practices in beneficiary call centers. It explains the scope of the guidance, the privacy framework it aligns with, the implementation timing, and the intended operational audience responsible for handling beneficiary inquiries.
Why This Topic Matters
It helps call-center and privacy staff understand the type of federal guidance issued for protecting beneficiary confidentiality during telephone inquiries and the administrative context in which the instructions apply.
What You Will Learn
- The purpose and audience of the memorandum
- How the guidance fits into beneficiary call-center operations
- The timing and administrative status of the memorandum
- Who to contact with questions about the memorandum
Who Should Read This
- Intermediaries
- Carriers
- Customer service representatives
- Privacy officials
- Call center staff
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