decisionhealth Newsletters, Answer Books - 2009 Issue 10 (October)
Signatures - Paper Claims / What to do When Your Client Can't Sign
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Article Overview
This article covers paper-claim signature handling when a patient is unable to sign personally, including substitute signers, witnessed marks, and procedures that may apply after a patient’s death. It is intended for billing and claims staff who need a general overview of authorization handling and documentation expectations for nonstandard signature situations.
Why This Topic Matters
Proper handling of claim signatures helps prevent delays, rejected claims, and documentation problems when a patient cannot provide a standard signature.
What You Will Learn
- When a substitute signer may be used for a patient who cannot sign
- How witnessed marks are handled in limited situations
- What general steps are mentioned when the patient is deceased
- What documentation concepts are associated with nonstandard signature situations
Who Should Read This
- Medical billing staff
- Claims processors
- Practice administrators
- Revenue cycle staff
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