decisionhealth Newsletters, Part B News - 2005 Issue 8 (August)
Steps to give your in-house collections a boost
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Article Overview
This article explains how medical practices can strengthen in-house collections by improving how they communicate with patients about outstanding balances, set up payment plans, gather financial information, and document account decisions. It is aimed at practice managers, billing staff, and physicians who want general operational ideas for reducing bad debt and encouraging timely payment.
Why This Topic Matters
Collections processes affect cash flow, patient relations, and the likelihood that accounts remain recoverable before they are sent outside the practice. The article highlights common office workflow approaches that help staff handle balances consistently and document financial interactions.
What You Will Learn
- Approaches practices use to contact patients about outstanding balances
- Ways offices structure payment plans and in-person billing discussions
- What kinds of financial information practices may gather from patients
- Documentation practices used when accounts are written off or referred out
- How some offices build collection expectations into their financial policy
Who Should Read This
- Practice managers
- Billing managers
- Front office staff
- Revenue cycle staff
- Physicians in small or specialty practices
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