Coding productivity held steady in 2018, says HCPro survey

Why This Topic Matters

The article helps readers gauge whether their organization’s coding operations align with common industry benchmarks and highlights operational factors that can influence productivity and quality. It also provides context for workforce planning, remote-coding policies, and coordination between coding and CDI functions.

Article Sections

1. Demographics

   Summarizes the survey respondent mix and the types of facilities represented. It provides context for how the benchmark data was gathered.

2. Productivity

   Reviews how organizations measured coding productivity and compares broad productivity benchmarks across record types and settings. It also discusses factors that can affect productivity measurement.

3. Facility coding by hour

   Focuses on productivity benchmarks reported for facility coding measured by records coded per hour. It compares results across major record categories and settings.

4. Accuracy

   Explores how organizations assess coding quality and what expected accuracy levels respondents reported. It also summarizes common methods used to monitor accuracy.

5. Workflows, duties, and other productivity factors

   Addresses how workflow complexity, query activity, specialized coding assignments, and other operational factors relate to productivity. It also describes broader staffing and process considerations.

6. The coding department

   Covers remote and on-site staffing patterns, technology support for remote coders, outsourcing, and the relationship between coding and CDI departments. It also includes privacy and security considerations for remote work.

7. Conclusion

   Provides a brief wrap-up of the survey findings and their implications for productivity benchmarking and remote coding operations.