tci ED Coding & Reimbursement Alert - 2017 Issue 7

Reader Question: Be Ready to Answer EOB Questions

Question: One of our patients called the other day and asked us several questions about an explanation of benefits (EOB) she had recently received. She said it “looks like a bill.” This isn’t the first time we’ve heard that from a confused patient. What would be the best practice for dealing with these calls? Syupercoder.com Subscriber Answer: Explaining EOBs to puzzled patients is a challenge for all medical practices. You should make sure the caller knows that the EOB is not a bill; however, you should also inform the patient that the EOB could...

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