E/M Coding Alert - 2017 Issue 10
Reader Question: Don't Let No-Shows Hurt Your Bottom Line
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Article Overview
This article addresses a reader question about reducing patient no-shows and summarizes practice-management approaches discussed in an MGMA survey. It is relevant for medical office leaders, schedulers, and revenue cycle staff looking at appointment communication methods and attendance improvement efforts.
Why This Topic Matters
Missed appointments can affect workflow and revenue, so practices often review communication methods that may improve patient attendance and appointment confirmation. The article highlights general operational guidance for practices considering alternatives to basic telephone reminders.
What You Will Learn
- Common practice-management approaches used to reduce appointment no-shows
- How practices broaden reminder communication beyond phone calls
- Why confirmation-based appointment communication is discussed as a no-show reduction tactic
- What the referenced MGMA survey found about multi-channel reminder use
Who Should Read This
- Medical practice administrators
- Office managers
- Front-desk and scheduling staff
- Revenue cycle personnel
- Practice executives
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