E/M Coding Alert - 2016 Issue 14
Reader Question: Wondering About Giving EOB Explanations to Patients? Here's How
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Article Overview
This article addresses how medical practices can respond when patients call with questions about explanation of benefits (EOB) notices. It covers the general purpose of an EOB, how to frame it for patients, what types of follow-up questions may arise, and which office roles are typically involved in responding to those calls.
Why This Topic Matters
Patient confusion over EOBs can affect communication, billing follow-up, and front-office workflow. The article is relevant for practices looking to route these questions appropriately and support staff who field insurance-related calls.
What You Will Learn
- What an explanation of benefits is in general terms
- How practices can handle patient calls about EOBs
- Which staff roles may help answer EOB-related questions
- How EOB questions can lead into billing follow-up
Who Should Read This
- Medical practice administrators
- Front office staff
- Billing staff
- Coding and billing managers
- Medical insurance specialists
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