tci Medicare Compliance & Reimbursement - 2004 Issue 38

Carriers: Three New Reasons You Can Trust Your Carrier

Get ready for an about face from your Medicare contractor's customer service center. You can now expect concrete improvements under a new customer-service program that should begin Jan. 1 2005, according to the Centers for Medicare & Medicaid Services.A scathing August report by the Government Accountability Office (GAO-04-669) said that after performing hundreds of test calls to 34 call centers, only 4 percent of the responses received were correct and complete (for more information, see MLR Vol. 30, No. 33, p. 6).Here are the changes that you can expect: Provider self-service technology tools: With these changes, you'll...

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