tci Medicare Compliance & Reimbursement - 2009 Issue 14
COLLECTIONS: Get Results for Your Collections Efforts
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Article Overview
This article covers practical guidance for medical office and facility staff who contact patients about outstanding balances. It focuses on patient communication, confirming billing and address information, offering payment options, documenting arrangements in writing, and considering internal policies and state-level requirements. The piece is intended to help revenue cycle, billing, and front-office teams better understand the collection call process and how to manage common patient responses.
Why This Topic Matters
Collections follow-up affects cash flow, patient account resolution, and the consistency of financial communications. The article is relevant for practices that want a structured, professional approach to recovering balances while documenting agreements and staying mindful of applicable rules.
What You Will Learn
- How to approach patients about outstanding balances by phone
- What kinds of patient responses can reveal additional account issues
- Why written documentation matters when a payment arrangement is reached
- What basic elements are commonly included in a payment plan document
- Why practices may review internal policies and state requirements for payment plans
Who Should Read This
- Medical office staff
- Billing and collections staff
- Revenue cycle personnel
- Practice managers
- Front desk and patient account teams
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