tci Medicare Compliance & Reimbursement - 2009 Issue 14

COLLECTIONS: Get Results for Your Collections Efforts

Let staff use this handy script and leave nothing to chance when collecting. Don't let collection letters be a dead-end for your reimbursement. Working the phones can help you bring in the money that your patients owe you. You've tried collecting from a patient but you're still coming up short, so you decide to phone the patient and ask him to make a payment -- but what should you say? The following tips from Brenda DuMont, president of ABS Billing Services, Inc. in Anchorage, Alaska can help you collect the money you deserve. "Speaking to a patient is a...

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