tci Medicare Compliance & Reimbursement - 2006 Issue 29

PART D: Bulk Of Part D Complaints Are About Enrollment, Disenrollment

More complaints about stand-alone PDPs than MA PDPs.New statistics from the Centers for Medicare & Medicaid Services (CMS) reveal that the numbers of beneficiary complaints about Part D plans are "relatively low." And surprisingly, most of the complaints are not about customer service.In June, CMS received approximately 2.3 complaints per 1,000 Medicare benes enrolled in a Part D prescription drug plan (PDP), according to sponsor-level data the agency posted on July 19. Stand-alone PDPs had average complaint rates of approximately 2.6 per 1,000 benes, and Medicare Advantage (MA) PDPs averaged approximately 1...

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