tci Medicare Compliance & Reimbursement - 2003 Issue 20

Help With HIPAA: 4 STEPS FOR HANDLING PRIVACY COMPLAINTS WITHOUT GETTING BURNED

Even if you have a top-notch privacy compliance program in place, you're bound to be confronted with patient complaints from time to time - and how you respond can make all the difference in the world when it comes to fending off legal action or Health Insurance Portability and Accountability Act penalties. Our experts offer four tips to make sure you react appropriately: 1. Hire the right privacy officer. Head off lawsuits by responding to complaints earnestly and courteously. The person who deals with patients with complaints "needs to be the right personality in a very difficult situation with...

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