tci Medicare Compliance & Reimbursement - 2014 Issue 5

Home Health Communication: Avoid Sentinel Events With Effective Communication

Summarize the patient’s situation using an SBAR. You can improve outcomes and decrease hospitalizations with efficient communication between nurses and physicians. Understanding key communication differences is the first step. Know how you can ensure that the doctors know whether a communication is routine, urgent or emergent. Don’t Get Derailed by a Failure to Communicate Almost 70 percent of sentinel events studied in a Joint Commission report were the result of communication problems, said Mary Narayan, MSN, RN, HHCNS-BC, COS-C, with Narayan Associates in Vienna, Va. These problems fell into three basic categories: Ineffective communication: The information wasn&rsquo...

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