tci Medicare Compliance & Reimbursement - 2006 Issue 35
MEDICARE FFS: Providers Are Happy With Their Contractors, New Survey Reveals
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Article Overview
This article summarizes the first Medicare Contractor Provider Satisfaction Survey and describes how providers across several settings rated Medicare fee-for-service contractors on service-related areas such as claims processing, customer support, and educational activities. It is relevant to organizations and professionals interested in Medicare administration, contractor performance, and CMS survey findings.
Why This Topic Matters
The article helps readers understand how CMS is measuring contractor performance and what general satisfaction trends were reported across provider groups. It is useful for Medicare providers, billing organizations, and administrative staff who want a high-level view of contractor oversight and provider experience.
What You Will Learn
- What the Medicare Contractor Provider Satisfaction Survey is
- Which provider groups participated in the survey
- How CMS describes the main factors influencing provider satisfaction
- How different Medicare contractor types were ranked at a high level
- What CMS said about using the survey results going forward
Who Should Read This
- Medicare providers
- Billing and coding professionals
- Healthcare administrators
- Rural health centers
- Skilled nursing facilities
- Durable medical equipment suppliers
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