News You Can Use: Find Out What RCM Staff Learned From the Change Healthcare Outage

Why This Topic Matters

The outage affected claim submission and payment timing across practices, making it important for teams that manage reimbursement, cash flow, and contingency workflows during payer or clearinghouse disruptions.

Article Sections

1. Recap of the Change Healthcare cyberattack

   Provides background on the outage, its timing, and the reported industry response. Summarizes survey findings about the impact on claim submission and payment activity.

2. What Was the Effect on Your Providers?

   Describes how the disruption affected revenue cycle operations, payment delays, and practice finances. Includes discussion of communication challenges and interim payment methods used by some payers.

3. Remember the Roots of Claim Submissions

   Covers how affected organizations used alternate claim submission workflows during the outage. Discusses the operational burden of manual processing and paper-based follow-up.

4. Receive Valuable Training

   Explains the staff training value of returning to manual claim processes during the disruption. Highlights the broader importance of maintaining foundational revenue cycle skills.