tci Medicare Compliance & Reimbursement - 2018 Issue 2

Patient Engagement: Is Patient-Provider Texting Right for Your Practice?

Texting may improve your practice intake, but make sure it's compliant first. What the healthcare market continues to suggest is that today's patient doesn't like to wait. From smartphones to tablets to laptops - people are on the move. And if you want to keep patients engaged, you will need to go mobile. "The next generation of patient engagement uses mobile platforms and applications like instant messaging," stresses John Squire, President and Chief Operating Officer at Amazing Charts. "These technologies better fit the staccato lifestyles of today's patients." He adds, "Patients love the ability to ask questions...

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