tci Medicare Compliance & Reimbursement - 2004 Issue 33

Policy: Got A Question? Don't Ask Your Carrier

They only get the answers right 5 percent of the time, GAO says.If you have questions on Medicare coverage or billing policies, don't expect help from the toll-free telephone hot line. That appears to be the advice that the General Accountability Office is offering when it comes to the call centers through which Medicare contractors answer provider questions on behalf of the Centers for Medicare and Medicaid Services, at least when it comes to questions about policy-related matters. Thirty-four call centers around the country fielded around 21 million provider inquiries in fiscal year 2003, according to...

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