tci Medicare Compliance & Reimbursement - 2013 Issue 7

Practice Management: Is Your Phone System Annoying Patients?

Use these tips to improve telephone menus and voice mail — and keep patients happy. Don’t let your patients waste precious minutes in an emergency if you can’t ensure that a nurse or other qualified person answers a hotline. Use these key opportunities to improve patient safety and relations. Read on for three tips on how to make your patients feel better by simply calling your office. Bad menus are a turnoff: The number one problem with the phone strikes before anyone answers: poorly designed phone menus that leave patients fed up with your practice. Even more...

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