Medicare Compliance & Reimbursement - 2019 Issue 9
Reader Question: Here’s How to Monitor Collection Agencies
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Article Overview
This reader Q&A discusses basic oversight of external collection agencies for a medical practice. It explains what practices should look for in agency reporting, transparency, and collection results, and notes the importance of reviewing contract terms before changing firms. The article is aimed at practice managers and billing staff who want a general framework for evaluating vendor performance.
Why This Topic Matters
Outsourced collections affect revenue cycle performance, patient account recovery, and vendor accountability. Understanding when to monitor results and review contractual obligations helps practices make informed decisions about continuing or replacing a collections firm.
What You Will Learn
- How to evaluate whether an outside collection agency is providing adequate reporting
- What general performance signals practices may monitor when using a collections firm
- Why contract terms matter before switching collection agencies
- How collection oversight fits into practice revenue cycle management
Who Should Read This
- Practice managers
- Billing staff
- Revenue cycle personnel
- Medical office administrators
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