Reimbursement: Don't Let Front Desk Confrontations Impact Copay Collection
Experts: Give patients a few chances to pay, then call collections.
Copays are standard for most patients, but what happens when a patient refuses to pay it? Though this kind of behavior is rare, it can happen and you need a clear policy on how to handle copay conflict.
The problem: If you cannot defuse the situation quickly, things can turn ugly fast — and it will likely play out within earshot of other patients.
Check out this expert advice on dealing with patients who are outright refusing copayment.
Step 1: De-escalate the Situation
When a patient makes it...
To read the full article, sign in and subscribe to tci Medicare Compliance & Reimbursement.
Keep pace with evolving Medicare regulations — and onboard your team — with timely analysis of critical updates interpreted in an easy-to-follow, easy-to-apply format. Your subscription to TCI's Medicare Compliance & Reimbursement Alert will equip you to navigate code and guideline changes, CCI edits, and revisions to modifiers, payer policies, the fee schedule, OIG target areas, and more.
Current newsletters added each month
Fully searchable archives - over 4200 articles
ALL years/issues back to 2003 organized by year and issue
Codes mentioned in articles are linked to Code Information pages
Code Information pages link back to related articles
Access to this feature is available in the following products: