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tci Outpatient Facility Coding Alert - 2017 Issue 6

Billing: Is Your Patient Registration Desk an Untapped Revenue Source? Find Out

Warning: If your front desk staffers are asking this question, they are potentially sabotaging your bottom line. “A few years ago I would have said that coding” is the most important revenue driver, “but now I’d say the front desk,” remarked Lisa Rock, president of National Medical Billing Services in St. Louis, Missouri, who spoke at the Ambulatory Surgery Center Association’s recent annual meeting. And what’s true for ASCs is just as true for hospital outpatient departments (HOPDs). Patient registration desks in both settings aren’t always set up to optimize revenue. Often...

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