Outpatient Facility Coding Alert - 2014 Issue 5
Don't Be Hesitant to C.U.S.S.
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Article Overview
This short article offers general guidance on physician communication and speaking up when a response is not satisfactory. It is aimed at clinicians and care team members who need practical, non-technical advice for addressing patient-safety concerns and follow-up communication in home health or similar settings.
Why This Topic Matters
Effective escalation and clear communication can help care teams respond appropriately when there is concern about a patient’s safety or about sending a patient for higher-level care.
What You Will Learn
- How to communicate concerns more assertively in physician interactions
- How to recognize when a patient-safety concern may need escalation
- How to approach follow-up communication when an initial response is not adequate
- How general communication frameworks can support care team advocacy
Who Should Read This
- Clinicians
- Nurses
- Home health professionals
- Care coordinators
- Medical office staff
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