Evaluation and Management: Turn to Virtual Check-In for Telephone-Only E/M

Why This Topic Matters

Virtual check-in services continued to be used widely during the Public Health Emergency, and correct code selection affects claim reporting, payer compliance, and reimbursement. The article helps readers understand how recent CMS guidance and related Medicare payment updates fit into routine practice workflows.

Article Sections

1. Look for CPT® Codes and Pay

   Introduces the telephone-based CPT code family, the pandemic-era Medicare coverage context, and the associated payment discussion for 2021.

2. Don’t Ignore HCPCS Level II Codes

   Covers the HCPCS Level II virtual check-in options, including the 2021 addition discussed in the article and the related Medicare payment context.

3. What to Do?

   Addresses how the article frames reporting choices for telephone-based versus other virtual check-in communications and notes when broader telehealth considerations are relevant.