tci Part B Insider - 2009 Issue 23

COLLECTIONS: Get Results for Your Collections Efforts -- Know What to Say to Patients Who Owe

Ask your staff members to use this handy script when they call patients -- that way, you leave nothing to chance when trying to collect. Don't let collection letters be a dead-end for your reimbursement. Working the phones can help you bring in the money that your patients owe you. You've tried collecting from a patient but you're still coming up short, so you decide to phone the patient and ask him to make a payment -- but what should you say? The following tips from Brenda DuMont, president of ABS Billing Services, Inc. in Anchorage, Alaska can help...

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