tci Part B Insider - 2012 Issue 40

HIPAA: Consider Working With Staff on "Scripted" Responses to Common Patient Privacy Questions

Front office staffers shouldn't have to create privacy responses on the fly.If all the world's a stage, then your front-line employees are your lead players. At least that's what your organization should be thinking if it's serious about maintaining HIPAA compliance.Although HIPAA patient privacy laws have been around for years now, any Part B practice can tell you that patients ask questions about HIPAA at least once a day. Making sure that your staff can provide your patients with quick and accurate answers is vital, and you can improve those odds if you create pre-written responses for...

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