tci Part B Insider - 2013 Issue 2

Front Office Strategies: 3 Steps Help Your Patient Check-Ins Move More Smoothly

Make it your policy to ask for insurance cards at each visit. When a new patient reports to your window for his first appointment, you can either hand him a history form and point him toward the waiting room to complete it, or you can use a three-pronged system to welcome the patient to the practice and collect all of the essential information you’ll need to process his claims smoothly. Why? Without the info, the office cannot access a patient’s insurance plan or medical history, which physicians need to provide optimal care for patients. 1. Ask the...

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