tci Part B Insider - 2013 Issue 8

Practice Management: Don't Keep Patients Hanging on the Line With These 3 Phone System Pointers

Tip: Make sure a live person answers the phone during business hours. Medical practices that do not consider their office telephone systems a vital communication tool could be hanging up on key opportunities to improve patient safety and relations. Bad menus are a turnoff: The number one problem with the phone strikes before anyone answers: poorly designed phone menus that leave patients fed up with your practice. Even more of a pain to patients are phone systems that route them to voice mail when they call due to illness or pain. Patients don’t necessarily hate phone menus &mdash...

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