tci Part B Insider - 2013 Issue 27

Reader Question: Consider Block Scheduling to Balance Late Patient Back-Ups

Question: We’ve had a lot of patients showing up late for their appointments lately, for various reasons. The physicians don’t want us to cancel appointments and turn patients away when they’re late, but it really throws our schedule off and upsets other patients when the provider gets behind. Plus, office staff and nurses are getting frustrated with having to stay later in the day to treat the late patients. How can we handle this, short of telling the physicians they can’t see patients who are late? Answer: Every practice has patients who show up late...

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