Part B Insider - 2013 Issue 3
Reader Question: Educate Patients for Up-Front Fees
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Article Overview
This article addresses a practice-management question about collecting patient payments in advance of scheduled care. It explains the general considerations around upfront collections, the role of payer contract restrictions, and the importance of a written policy and patient education so patients understand what to expect.
Why This Topic Matters
It helps physician practices evaluate a common billing workflow issue and set patient expectations while avoiding surprises after claims are processed.
What You Will Learn
- How upfront patient collections are used in physician practice workflows.
- Why payer contracts and written office policies matter for advance collections.
- Why patient education is important when collecting estimated amounts before services are rendered.
- What practices should communicate to patients about possible remaining balances after insurance processing.
Who Should Read This
- Physician practice managers
- Medical billers
- Revenue cycle staff
- Healthcare administrators
- Surgeon office staff
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