tci Part B Insider - 2018 Issue 9

Reader Question: Is Your Practice Appeal Policy Up To Date?

Question: We were a solo practice for about 15 years, and the founding physician’s wife was the office manager. Her policy was to write off any balance of $30 or below. When she retired and we hired additional staff members, we started to evaluate that strategy, but are now thinking it may be smart to appeal those claims. Can you give us a quick rundown on the appeal basics? Supercoder.com Subscriber Answer: Every practice should create its own policy on when appeals are warranted, but your office should consider establishing a denial management process. If you do...

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