tci Part B Insider - 2004 Issue 3

Scheduling: Patient Backlog May Be Due to Lack of Communication

Front desk, back office need to be in contact If your waiting room is full of patients whose appointments should have started ages ago, it may not be due to an excess of demand. Rather, running behind schedule may be due to bottlenecks in your system. "Folks don't take time to sit down and analyze the flow of information in their practices," says consultant Jack Valancy in Cleveland Heights, Ohio. If your practice has a recurring problem with bottlenecks, perform "a systems analysis" to track what happens when a patient walks in the door. "What happens...

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