tci Part B Insider - 2004 Issue 44

Studies & Surveys: Wrong Answers, Confused Beneficiaries Bedevil New Medicare Programs

And providers aren't too clear on Medicare laws eitherMedicare's call line needs a  lifeline.Calls to the 1-800-MEDICARE help line only yielded accurate answers 61 percent of the time in a recent test. The phone operators provided wrong answers 29 percent of the time and no answer 10 percent of the time, according to a report by the Government Accountability Office, "Accuracy of Responses from the 1-800-MEDICARE Help Line Should Be Improved" (GAO-05-130). The GAO asked six questions 70 times each, and checked the call center reps' answers against the model answers provided by the Centers for Medicare...

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