BC Advantage - 2019 Issue 9

Motivating Billing to Achieve Excellence

Excellence in billing performance involves training, management, and motivation.  This is true whether you have in-house billing staff or outsource to a billing service.  Physician owners, practice administrators, and billing service owners need to monitor and motivate staffs that perform these services.  Create job descriptions that include accountabilities, such as achievement of your medical specialty benchmark ratios outlined below=or better.  This is a measurable accountability.  The Monthly A/R ratios should be calculated and reviewed by the manager and physician(s) on a monthly basis and cumulative yearly basis.  Comparison to previous year is also...

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