BC Advantage - 2009 Issue 10
Give Patient Access The Necessary Supporting Technology For The Job
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Article Overview
This article explains how hospitals can better support Patient Access teams with technology that strengthens registration, collections, eligibility checking, communication, document handling, workflow, and quality oversight. It is aimed at revenue cycle leaders, Patient Access managers, HIM and PFS staff, and other stakeholders involved in technology selection and implementation. The discussion focuses on the business and operational value of these tools, why they matter in a broader revenue cycle strategy, and what should be considered when introducing them.
Why This Topic Matters
Patient Access affects cash flow, denials, customer satisfaction, and overall revenue cycle performance, so the technology used in this area can have broad operational impact. The article helps readers understand the categories of support tools available and the organizational planning needed to implement them effectively.
Article Sections
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Background
Introduces the role of Patient Access within the revenue cycle and explains why supporting technology has historically received less attention than other hospital systems. It also frames the topic in relation to prior discussion of staffing and job ladders.
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Challenges
Describes operational pressures on Patient Access departments and outlines common technology needs used to support productivity, accuracy, financial clearance, and point-of-service activities. It then surveys several categories of technology designed to improve front-end performance.
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Insights
Discusses planning considerations for selecting, purchasing, and implementing technology within a broader revenue cycle strategy. It emphasizes cross-department involvement, implementation planning, and post-go-live review.
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Summary
Reviews the overall value of supporting technology for Patient Access and reiterates the operational and customer service benefits associated with these tools.
What You Will Learn
- Why Patient Access technology matters to revenue cycle performance
- Common categories of technology used to support front-end hospital operations
- How technology can fit into broader revenue cycle planning
- What organizational groups should be involved in technology selection and implementation
- Why implementation planning and feedback matter for future projects
Who Should Read This
- Hospital revenue cycle leaders
- Patient Access managers and supervisors
- Health information management professionals
- Patient financial services teams
- Healthcare finance and operations staff
- Information systems stakeholders
- Case management leaders
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