BC Advantage - 2009 Issue 10

Give Patient Access The Necessary Supporting Technology For The Job

Patient Access Department performance continues to grow in importance, as the financial impact and customer service ramifications of front-end revenue cycle activities become better understood and appreciated.  Beginning with the scheduling process, every major departmental function provides another opportunity to improve the hospital's financial position and to enhance customer satisfaction.  With so much on the line, we expect more and more from this department.  But have we given them the tools they need to perform as efficiently and effectively as possible?  Failure to do so could be very costly in terms of real dollars and...

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