Ammo to bill payers for phone care

Why This Topic Matters

It helps readers understand how telephone-care billing fits into payer policy and what supporting documentation practices are emphasized for compliance and reimbursement discussions.

Article Sections

1. Policy and payer background

   Introduces the pediatric telephone-care policy and its relationship to insurer, Medicaid, and practice billing considerations. It also discusses broader payer interest in non-face-to-face services.

2. Situations addressed by the policy

   Summarizes the types of telephone encounters the policy addresses and the general circumstances under which they are discussed. It also notes the relationship to physician management and care coordination.

3. Documentation and practice management

   Reviews the documentation elements and office workflow considerations described for supporting telephone-care billing. It also mentions recordkeeping expectations and communication with families.