Telephone care: Bill the family

Why This Topic Matters

Telephone care can affect both reimbursement and documentation workflows in pediatric practices. Understanding the article helps readers recognize the general billing context for family calls, office policy preparation, and the CPT code framework referenced by the source.

Article Sections

1. Telephone care: Bill the family

   Introduces the article’s focus on pediatric telephone care and billing considerations for family calls. It frames the topic as a practice and reimbursement issue.

2. Billable and non-billable telephone care

   Discusses the general distinction between phone contacts that are treated as part of broader evaluation and management work and those presented as separately billable telephone care. It also touches on physician communication with families and other health professionals.

3. Being prepared

   Covers office preparation topics such as documentation, patient notification, and implementing a telephone-care fee policy. It emphasizes operational readiness in a pediatric practice.

4. CPT codes for telephone calls

   Introduces the CPT telephone call codes discussed in the article and notes their placement within the E/M case management framework. The section presents the code set references that support telephone-care billing discussions.