Answer_Book / Evaluation_and_Management_Services / New or established patient Know the answer before you bill

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Note:  The following article synopsis was NOT provided by HCPro. It was created by Find-A-Code/innoviHealth.

Article Overview

This premium article reviews the new-versus-established patient distinction used in evaluation and management billing, with emphasis on Medicare guidance and common practice situations. It is aimed at coders, billers, clinicians, and practice staff who need a clearer understanding of patient status for E/M services across physician groups, specialties, and practice settings.

Why This Topic Matters

Accurately identifying patient status affects code selection and payment for E/M services and helps practices avoid billing errors. The article is relevant for anyone responsible for office visit coding, charge capture, or compliance review.

Article Sections

  1. Overview of new versus established patient status

    Introduces the distinction used in E/M billing and explains why it affects code selection and payment. It also frames the operational risk for practices that do not track patient status consistently.

  2. Medicare definition and interpretive guidance

    Summarizes Medicare guidance on how patient status is determined for professional services and face-to-face encounters. The section focuses on the general policy framework and related examples mentioned in the source.

  3. Scenario examples

    Presents practical scenarios illustrating how patient status may be affected by specialties, practice structure, prior encounters, and time elapsed between services. The examples are used to clarify application of the guidance in common office and follow-up situations.

What You Will Learn

  • How the article frames the distinction between new and established patients
  • Why patient status affects evaluation and management billing
  • How Medicare guidance is presented in the article
  • What kinds of practice scenarios are used to illustrate patient-status determinations
  • How specialty, practice setting, and elapsed time are discussed in relation to patient status

Who Should Read This

  • Medical coders
  • Billing staff
  • Compliance teams
  • Physicians and clinicians
  • Practice managers
  • Revenue cycle staff

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