decisionhealth Newsletters, Answer Books - 2017 Issue 4 (April)
Avoid CCM copay barriers
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Article Overview
This article covers practical ways to reduce patient hesitation about chronic care management by reviewing secondary coverage, discussing recurring cost-sharing in general terms, and presenting the service as part of a broader care strategy. It is relevant to Medicare-focused practices, care management teams, and staff responsible for patient education and enrollment. The guidance centers on communication, payer awareness, and program positioning rather than on technical coding mechanics.
Why This Topic Matters
Patient cost-sharing can be a barrier to CCM participation, so understanding the coverage landscape and how to explain the program clearly can improve enrollment and engagement. The article is useful for practices trying to align patient messaging with Medicare-based care management services.
What You Will Learn
- How secondary insurance can affect patient cost-sharing for chronic care management
- Ways to prepare staff for discussing recurring patient charges
- General communication strategies for presenting care management programs to patients
- How to position chronic care management in relation to routine office visits
- Why emphasizing broader care coordination and potential downstream savings may improve acceptance
Who Should Read This
- Physicians and practice owners
- Practice managers
- Billing and revenue cycle staff
- Care coordination teams
- Patient access and front-desk staff
Codes Discussed
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