decisionhealth Newsletters, Part B News - 2003 Issue 5 (May)
You can charge no-show, Medicare patients if policy is universal
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Article Overview
This article covers a CMS-confirmed approach to handling missed appointments, with emphasis on uniform office policy, patient billing practices, and compliance considerations for Medicare and non-Medicare patients. It is relevant to medical practices, billing staff, compliance personnel, and office managers who handle scheduling, patient accounts, and administrative fee policies. The discussion also includes a real-world practice example showing how a no-show fee policy was implemented and reviewed internally.
Why This Topic Matters
Missed appointments can affect access, workflow, and revenue, but inconsistent fee policies can create compliance risk. Understanding the general Medicare-related guidance helps practices apply administrative charges appropriately and manage no-show policies consistently.
What You Will Learn
- How missed-appointment administrative fees are treated in a Medicare context
- Why consistency across all patients matters when applying a no-show policy
- How a practice may structure internal review of disputed missed-appointment charges
- What operational impact a no-show policy can have on scheduling and attendance
Who Should Read This
- Medical billing staff
- Practice managers
- Compliance officers
- Front office and scheduling staff
- Physician group administrators
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