decisionhealth Newsletters, Part B News - 2012 Issue 4 (April)
Collect deductibles at point of service to secure your practice’s finances
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Article Overview
This article discusses practical revenue cycle management guidance for medical practices that want to improve collection of patient-responsible balances at the point of service. It focuses on pre-visit insurance and deductible verification, staff workflow preparation, patient communication, payer-specific variability, and handling exceptions in a way that supports practice finances.
Why This Topic Matters
Point-of-service collections can affect cash flow, payer compliance, and the accuracy of patient billing. The article is relevant to practices looking to strengthen front-desk processes and reduce missed collections without changing their broader clinical workflow.
Article Sections
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Revenue cycle management
An overview of the article’s focus on collections workflows and deductible-related revenue cycle practices.
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Impose a stricter collections policy
Guidance on tightening office processes for deductible collection, including eligibility review, payer differences, patient communication, and exception handling.
What You Will Learn
- How practices can prepare for deductible collection before a patient visit
- Why payer-specific eligibility information affects front-desk workflows
- How staff communication and policy setting can support collection efforts
- What operational issues may arise when a new collections process is introduced
- How practices can organize exceptions and escalation paths for unusual cases
Who Should Read This
- Physician practice managers
- Revenue cycle staff
- Front-desk supervisors
- Billing managers
- Medical office administrators
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