When do you collect deductibles? Pros and cons to help you decide

Why This Topic Matters

Deductible collection affects cash flow, patient billing experience, staff workload, and how offices coordinate with Medicare and secondary coverage. Understanding the competing approaches helps practices evaluate a policy that fits their workflow and patient population.

Article Sections

1. Wait

   This section describes a back-end collection approach where claims are filed first and the patient balance is determined later. It summarizes operational considerations and staff experiences from practices using this method.

2. At Time of Service

   This section describes a front-end collection approach where deductibles are requested when the patient arrives. It outlines workflow steps, reminder procedures, and handling of situations where the amount due is uncertain.

3. Alternative Approach and Ethical Concerns

   This section discusses an alternative billing strategy that involves delaying claim submission and then presents concerns raised about the practice. It also notes general timing considerations for claim filing.