DecisionHealth, DecisionHealth - 2011 Issue 12 (December)

Boost upfront collections rate with a well-trained front desk staff

Nearly one in three practices don’t do a good job collecting copays at the time of service, making it less likely they’ll get every dollar they’ve earned. About 30% of your peers collect upfront less than 75% of the time, according to 2010 data from the Medical Group Management Association (MGMA).

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