decisionhealth Newsletters, Answer Books - 2009 Issue 2 (February)
Compliance / Step Six_Developing open lines of communication
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Article Overview
This article explains the role of open communication in physician practice compliance programs. It is aimed at practices, compliance personnel, physicians, and staff who need guidance on creating reporting channels, maintaining confidentiality where possible, and coordinating compliance-related communication across the practice and any billing company involved. The discussion focuses on general compliance process design and communication practices rather than on coding specifics.
Why This Topic Matters
Strong communication processes help practices surface and address compliance concerns early. This matters for organizations trying to reduce risk, support reporting, and maintain a workable compliance culture in small or individual practice settings.
What You Will Learn
- Why open communication is an important part of a practice compliance program
- Common ways practices can encourage staff to report concerns
- How communication processes can support anonymity and reduce fear of retaliation
- How practices may coordinate communication when a billing company is involved
Who Should Read This
- Physician practices
- Compliance officers
- Billing staff
- Practice administrators
- Healthcare employees
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