decisionhealth Newsletters, Answer Books - 2009 Issue 3 (March)
OIG Model Compliance Plan / Step 5 - Develop Effective Line of Communication / Access to the Compliance Officer
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Article Overview
This article discusses a step in the OIG model compliance plan focused on communication channels and access to the compliance officer. It is relevant to compliance officers, health care administrators, and staff responsible for organizational reporting, training, and internal oversight. The article covers general guidance on documenting questions, sharing clarifications, supporting employee input, and communicating audit and quality-related information.
Why This Topic Matters
Clear internal communication is a core part of compliance program effectiveness. This topic matters to organizations that need to build reporting structures, support staff questions, and maintain open channels for compliance-related concerns and updates.
What You Will Learn
- How the OIG model compliance plan addresses communication with staff and providers
- Why access to compliance leadership is part of an effective compliance program
- What types of internal reporting and follow-up processes are discussed at a high level
- How organizations may use communication, training, and feedback to support compliance oversight
Who Should Read This
- Compliance officers
- Health care administrators
- Compliance committee members
- Practice managers
- Revenue cycle and auditing staff
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