decisionhealth Newsletters, Part B News - 2002 Issue 7 (July)
Cut your A/R in half with these 7 tips
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Article Overview
This article discusses ways medical billing teams can reduce aging accounts receivable and improve claim follow-up processes. It is aimed at practice managers, billing supervisors, and coding/billing staff who handle payer follow-up, collections, and workflow coordination. The guidance is centered on general operational practices, staff organization, claim-status tracking, and communication with payers and patients.
Why This Topic Matters
Aging receivables can strain cash flow and create avoidable work for billing teams. This article is relevant to organizations looking for broad operational approaches to manage unpaid claims more efficiently.
Article Sections
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Accounts receivable workflow and staff organization
Discusses ways to organize billing staff, track unpaid accounts, and maintain balance between new and older claims. It also covers general workflow tools used to monitor claims and correspondence.
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Reducing aging claims and improving follow-up
Covers claim follow-up processes for older accounts, including status checking and internal tracking methods. The section focuses on general management of delayed claims and associated correspondence.
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Billing reminders, staff training, and patient collections
Describes staff communication practices, training approaches, and the use of patient collection correspondence. It also addresses awareness of payer-related billing changes at a high level.
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Handling a payer dispute over CRNA reimbursement
Summarizes a payer-communication example involving an anesthesia practice and a reimbursement dispute. The section discusses the broader business context, research effort, and contract follow-up.
What You Will Learn
- How billing teams can organize work to manage accounts receivable
- How older claims are tracked and followed up
- How staff communication and training can support billing operations
- How payer disputes may be researched and escalated
- How patient collection communication can be standardized
Who Should Read This
- Practice managers
- Billing managers
- Medical billing staff
- Coding staff
- Revenue cycle teams
Modifiers Discussed
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