Case No. 2: The case of the overwhelmed, undermanaged billing staff
With the deductible season occurring at the beginning of the year and the fact that many of the practice’s patients had high-deductible health plans (HDHP), the patient A/R had soared to three times the level it had been at the time the staff changes had been made. We took steps to address those issues — and the billing team brought its total A/R balance down from 36 days of charges to 28 days
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