decisionhealth Newsletters, Part B News - 2020 Issue 8 (August)
Disability laws require aid for deaf patients: Ensure you’re prepared to comply
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Article Overview
This article explains why health care practices should pay attention to disability-related communication access requirements and recent federal enforcement actions involving failures to accommodate deaf patients. It is aimed at providers, compliance staff, and practice leaders who need a general understanding of the legal framework, the kinds of accommodations implicated, and the practical and patient-safety reasons this issue matters.
Why This Topic Matters
Providers may face federal scrutiny, complaints, or other legal exposure if communication access for deaf or hard-of-hearing patients is not addressed appropriately. The topic is important for compliance planning, risk management, and maintaining safe patient care.
Article Sections
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Compliance
Introduces the compliance issue and summarizes recent federal attention to accommodation failures involving deaf patients.
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Communication: It’s the law
Reviews the general legal framework for disability accommodations in health care and discusses broad factors that influence communication-access obligations.
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Resources
Lists external government and research resources related to disability communication access and provider compliance.
What You Will Learn
- How disability-law obligations relate to communication access in health care
- Why recent enforcement activity has increased attention on accommodations for deaf and hard-of-hearing patients
- What broad factors can affect provider compliance planning
- How communication issues can affect patient safety and risk
Who Should Read This
- Health care providers
- Medical practice managers
- Compliance officers
- Revenue cycle and administrative staff
- Health care attorneys
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