decisionhealth Newsletters, Answer Books - 2017 Issue 4 (April)
Fine tune your patient messaging to boost CCM rolls
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Article Overview
This short article focuses on how to communicate chronic care management (CCM) services to patients in a clear, direct way. It provides a sample patient message and describes the broad Medicare-related elements that may be discussed, including care coordination, consent, time-based billing, and cost-sharing. The piece is aimed at clinicians, billing staff, and practice managers who want to improve patient understanding and participation in CCM.
Why This Topic Matters
Clear patient communication can affect enrollment, consent, and ongoing participation in CCM programs. Understanding the messaging approach helps practices present the service consistently and discuss the Medicare framework in a patient-friendly way.
What You Will Learn
- How to explain chronic care management services to patients in general terms
- Which broad CCM topics are commonly included in patient conversations
- How patient consent and billing context are presented in a sample message
- Why clear communication may support patient participation in CCM
Who Should Read This
- Physicians
- Nurse practitioners
- Practice managers
- Medical coders
- Billing staff
- Care coordinators
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