decisionhealth Newsletters, Part B News - 2017 Issue 3 (March)
Fine tune your patient messaging to boost CCM rolls
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Article Overview
This article focuses on patient-facing messaging for chronic care management (CCM) and how practices can talk about the service in a clear, direct way. It is relevant to physicians, care coordinators, and billing or practice management staff who support CCM enrollment and patient communication. The content includes a sample patient script and broad Medicare-related messaging about participation, monthly service tracking, consent, and cost-sharing.
Why This Topic Matters
Effective patient communication can improve understanding of CCM and support patient acceptance of ongoing care coordination services. This article is useful for practices looking to align their messaging with Medicare-oriented CCM discussions while keeping the explanation patient-friendly.
What You Will Learn
- How to explain chronic care management services to patients in clear language
- What general topics are commonly included in CCM patient discussions
- How practices may frame Medicare-related CCM participation information
- The role of consent and patient communication in CCM outreach
Who Should Read This
- Physicians
- Nurses
- Care coordinators
- Medical coders
- Billing staff
- Practice managers
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