decisionhealth Newsletters, Part B News - 2002 Issue 3 (March)
GAO criticizes carriers' communication skills
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Article Overview
This article summarizes a GAO review of Medicare carrier communications and CMS’s response to the findings. It focuses on carrier bulletins, carrier web sites, and provider-assistance call centers, along with related federal oversight and improvement efforts. The piece is relevant to readers who follow Medicare administrative policy, contractor performance, and information dissemination practices.
Why This Topic Matters
Timely and accurate carrier communication affects how physicians and billing staff stay informed about Medicare policy updates and operational changes. The article also highlights CMS efforts to improve consistency, monitoring, and access to program information.
What You Will Learn
- What areas of Medicare carrier communication were reviewed by GAO
- How CMS responded to concerns about carrier bulletins and web sites
- What types of carrier support services were included in the review
- What broader oversight and reform themes were raised in connection with the report
Who Should Read This
- Medical coders
- Billing staff
- Practice managers
- Compliance professionals
- Healthcare administrators
- Medicare contractors
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