Can your MA handle the TCM initial patient contact? Yes — until the patient responds

Article Overview

This article reviews CMS guidance on transitional care management (TCM) and the roles different staff members may play in the initial post-discharge contact. It is aimed at medical coders, billers, and practice administrators who need to understand whether non-QHP staff can handle outreach, how CMS frames non-face-to-face TCM services, and what types of follow-up responsibilities remain with qualified professionals. The discussion is focused on operational workflow and compliance context rather than detailed clinical decision-making.